guarantee and returns
Change of policy effective February 23, 2011
Urban Homestead® Supply - Peddler's Wagon® is proud to offer exceptional products. If an item is faulty and fails to meet your expectations, please
contact us and we will deal with your complaint immediately. Your complete satisfaction is our priority.
With advance authorization, you will be allowed to return most unopened, unused products to us for
exchange or store credit only within 30 days of receipt. Please
call or e-mail us beforehand for return authorization prior to shipping any return. Items that are returned without authorization will be rejected.
Items must be in new condition with all original packaging, paperwork and accessories supplied. For your protection, please send the return via a traceable method.
Return freight and original shipping are nonrefundable.*
Please note, items that have been personalized cannot be returned unless there is a shipment error or manufacturing defect. Opened personal care products cannot be returned. We make every effort to ensure you are satisfied with your order.
Special orders, items returned without original packaging or packing materials, and items shipped directly from the manufacturer may be subject to a restocking fee of 10-25%.
Items must be in new condition with all original packaging, paperwork and accessories supplied. For your protection, please send the return via a traceable method. Return freight and original shipping are nonrefundable.
REFUNDS
* Refunds on shipping and handling are credited only when an item is incorrectly shipped by Urban Homestead Supply - Peddler's Wagon or arrives defective or damaged. Gift returns will be credited with a gift certificate.
